To provide first level technical support on desktops, laptops & printers for all end users thereby contributing towards smooth running of IT functions for the organization.
1. To provide first level technical support to end users for all desktop/laptop issues related to hardware and software thereby providing effective desk side support to users.
2. To coordinate with DPW IT Helpdesk to resolve user hardware / software issues on desktops / laptops
3. To resolve minor problems related to network printers and escalated major printer issues
4. To provide Level 1 application support on all Port Applications to ensure smooth functioning of the same
5. To interact internally/externally with all end users and customers on a daily basis to achieve department/work unit goals and initiatives
6. Assist in creating operational documents, training materials, help subsystems, user documentation and technical project documentation, as required and make recommendations on technical issues for process improvement.
7. Assist in maintaining documentation of infrastructure procedures, operation instructions, user manuals, quality assurance program & IT Standards, policies for future reference and retrieval.
8. To provide daily status updates on helpdesk issues / requests and calls attended to management for review and decision making.
Date Posted: 2013-02-15 Job Location: Dubai, United Arab Emirates Job Role: Technology/IT Company Industry: Shipping
Career Level: Entry Level Nationality: United Arab Emirates Degree: Bachelor's degree / higher diploma
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